Ensuring Performance in a Complex, Ever-Changing Environment

Alliance Medical is one of Europe’s leading independent providers of imaging services, with operations located across the UK, Germany, Ireland, Italy, the Netherlands and Spain. In the UK alone, the organization provides services to 400,000 patients each year.

Through technical excellence and exceptional service, Alliance Medical has grown consistently over the past 25 years. In January 2015, the organization started a ten-year contract as leaders of a collaborative network delivering PET/CT scanning services to NHS patients at 30 locations across the country. Six months later, they were named ‘Diagnostics Provider of the Year’ at London’s HealthInvestor Awards.

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Using InteleOne to modernize first- and second-generation PACS in the UK

By Roy Kinnear, U.K. Sales Manager, Intelerad

It’s now been six months since Intelerad® announced they are in the U.K. market – opening an office in Manchester and hiring full-time staff to better serve customers and grow business in the region. To date, the expansion has been successful, with medical imaging providers showing a great deal of interest in our solutions, and one local NHS trust selecting InteleOne® to serve as their enterprise workflow solution.InteleOne-grey-red

The trust in question will be using InteleOne to solve a problem facing a large number of medical imaging providers in the region: they’re not in the position to do a full PACS replacement, but are limited by the functionality provided by their first- or second-generation PACS. An example of this would be how organizations transfer images. Not only are a lot of organizations working with compact discs, but they often have staff dedicated to transferring images from portal to portal.

When clinicians and IT staff see a solution like InteleOne, and its fresh way of sharing images, the possibilities of what can be accomplished when the right solutions are available to them becomes clear. Providing a slick user experience that puts the right workflow and toolsets in users’ hands allows for leaps in productivity and quality of reads.

What helps with InteleOne, is that it provides radiology groups and departments with all the features and benefits of a modern PACS, without having to do a complete PACS replacement. Instead, the solution’s interoperability allows it to sit on top of existing PACS (this can be a single PACS, multiple PACS from different vendors), and pull the images (including priors) into a common worklist and viewer.

InteleOne has brought a lot of success to customers in the U.S. (case studies can be found here) and we’re looking forward to replicating this success in the U.K. If you’re interested in learning more about InteleOne’s features and benefits, we have a KLAS report on the solution available, or feel free to reach out to us directly.

– Roy

Bringing our philosophy to the U.K. market

By Randall Oka, President & CEO, Intelerad

As you may have seen from this morning’s press release, today marks another milestone for Intelerad as we announced plans to expand our U.K. operations. We’re excited about this new chapter, which follows a period of success that we’ve experienced in the region through our existing customer base, and will ideally lead to the U.K. playing a larger role in our global operations.

One of the advantages of having a customer base already developed in the U.K. is that it provides us with a better understanding of the challenges facing public and private radiology organizations, including NHS Hospitals and Trusts.  bonhomme

The truth is, we’re an alternative to legacy PACS providers, not only in the solutions we provide, but in our philosophy as well. As opposed to fixating on financial results for the market or equity partners, our reason for being is to help organizations provide the highest possible levels of patient care in the most efficient way possible. It’s for this reason that we constantly look at ways to improve the solutions we build and the support we provide – so we can deliver the best possible customer experience to organizations who aim to perform at the highest level.

This philosophy means that we are also selective in who we choose as employees. While this can create staffing challenges at times, it enables us to maintain a team that is both highly-talented and willing to go the extra mile. It also means that we can trust our staff to think a little “outside of the box” when deploying our solutions  to help customers achieve their goals – a level of flexibility that not every solution provider can deliver.

In sticking by this ideology for the past 14 years, we’ve built a significant list of accomplishments. On top of being named as the top ambulatory PACS on the market seven times, we’ve also won awards for our workflow solutions and have received a great deal of recognition for the services and support we provide. We’ve also grown organically, with our staff now surpassing 250 people, and our customer base ranging from small imaging centres to large hospitals across the U.K., North America and Oceania.

We’re looking forward to applying our philosophy to a wider U.K. market, and providing solutions, services and support that will take your operations to the next level. If you’re based in the U.K. and interested in learning more about our company and solutions, we will be hosting a series of events in the region this April that I’d like to invite you to attend. On-site will be our Founder and CTO Chris Henri, UK & Ireland Sales Manager Roy Kinnear to discuss Intelerad and our solutions. The events will also provide you with the opportunity to take in product demonstrations and customer testimonials. For more information, please visit our U.K. tour microsite.

– Randall Oka