Celebrating Intelerad’s first 15 years

by Randall Oka, President and CEO, Intelerad

This month marks Intelerad’s 15th anniversary as a company – a significant milestone which we’re all quite proud of.

For those unaware of our company’s history, Intelerad was founded by our CTO Chris Henri, CIO Robert Cox and Chief Engineer Rick Rubin. The three of them were the core team behind a couple of Canada’s earliest large-scale PACS deployments, which took place at the two largest university teaching institutions in Montreal and Toronto in the mid-to-late 90s. I joined the team shortly after they made the decision to move to the private sector.bonhomme

A lot has changed since our first days as a company. When Intelerad first opened in January 2000, it was made up of a small team of five, based in Montreal and intent on making a difference in the world of medical imaging. Today, we’re a multi-national enterprise with nearly 275 employees, based in North America, Oceania and the UK, with a proven track record of developing innovative solutions and providing industry-leading support.

In terms of our customer base, we’ve partnered with leading medical imaging providers around the world, across all market segments. This includes large public and private hospitals, innovative ambulatory providers and massive teleradiology organizations, such as the U.S. Department of Veterans Affairs’ National Teleradiology Program.

Developing long-term relationships with our customer base has allowed us to work in a collaborative manner to ensure their needs are always met. In fact, customer influence has played a role in the the development of Intelerad solutions that users enjoy and depend on each day.

While it’s nice to reflect on our achievements of the past 15 years, there is still a lot of work to do and we are by no means getting comfortable. In an industry that is constantly changing, now more than ever we need to ensure that we are developing the best solutions possible, so our customers can continue to thrive and deliver the highest quality patient care. We look forward to the challenge, and to serving our customers in the years to come.

-Randall

Driving Imaging Enterprises’ Performance and Quality

By Paul Atkinson, Marketing Community Manager, Intelerad

With RSNA taking place in the first week of December, autumn is always a busy time of year at Intelerad. This year was no exception as the event was preceded by a number of new product announcements, the launch of our new website, and, of course, tying up all the loose ends prior to our arrival in Chicago.

From start to finish, the show was a success. On top of providing us the opportunity to meet with clients and prospects, and demonstrate our products’ capabilities, the show provides a unique opportunity to take in presentations from industry leaders and meet with people from across the industry to get their perspectives.shutterstock_86074972

Of course, one of the reoccurring themes at RSNA was the market transition to a value-based model and how it will affect radiologists, who will be expected to shift their focus from  reading volume to the overall patient experience they provide. As a solution provider, this means providing solutions that increase radiologists’ productivity levels, as well as the quality of their reads.

An example of this is the Performance and Quality Suite that we introduced in October. The suite groups together a number of new solutions, including:

  • Our integrated peer review module, which allows radiologists to easily fulfill their quotas by enabling them to conduct reviews directly in InteleViewer, as opposed to logging into a different program.
  • An Image Quality Review module that allows radiologists to provide feedback to technologists regarding the quality of images produced.
  • A Resident Over-Reads module that provides a specially-designed workflow for radiologists in training.
  • A Critical Results Management module that allows radiologists to track their most important cases.

The suite also includes Intelerad Analytics™, which provides real-time metrics sourced directly from your PACS, so that enterprises can accurately assess their operations and institute a culture of continual improvement.

While the transition to value-based imaging will come with a number of challenges, we look forward to continually assessing our clients’ needs and developing solutions that will help their enterprises overcome hurdles and achieve their goals.

 

Bringing our philosophy to the U.K. market

By Randall Oka, President & CEO, Intelerad

As you may have seen from this morning’s press release, today marks another milestone for Intelerad as we announced plans to expand our U.K. operations. We’re excited about this new chapter, which follows a period of success that we’ve experienced in the region through our existing customer base, and will ideally lead to the U.K. playing a larger role in our global operations.

One of the advantages of having a customer base already developed in the U.K. is that it provides us with a better understanding of the challenges facing public and private radiology organizations, including NHS Hospitals and Trusts.  bonhomme

The truth is, we’re an alternative to legacy PACS providers, not only in the solutions we provide, but in our philosophy as well. As opposed to fixating on financial results for the market or equity partners, our reason for being is to help organizations provide the highest possible levels of patient care in the most efficient way possible. It’s for this reason that we constantly look at ways to improve the solutions we build and the support we provide – so we can deliver the best possible customer experience to organizations who aim to perform at the highest level.

This philosophy means that we are also selective in who we choose as employees. While this can create staffing challenges at times, it enables us to maintain a team that is both highly-talented and willing to go the extra mile. It also means that we can trust our staff to think a little “outside of the box” when deploying our solutions  to help customers achieve their goals – a level of flexibility that not every solution provider can deliver.

In sticking by this ideology for the past 14 years, we’ve built a significant list of accomplishments. On top of being named as the top ambulatory PACS on the market seven times, we’ve also won awards for our workflow solutions and have received a great deal of recognition for the services and support we provide. We’ve also grown organically, with our staff now surpassing 250 people, and our customer base ranging from small imaging centres to large hospitals across the U.K., North America and Oceania.

We’re looking forward to applying our philosophy to a wider U.K. market, and providing solutions, services and support that will take your operations to the next level. If you’re based in the U.K. and interested in learning more about our company and solutions, we will be hosting a series of events in the region this April that I’d like to invite you to attend. On-site will be our Founder and CTO Chris Henri, UK & Ireland Sales Manager Roy Kinnear to discuss Intelerad and our solutions. The events will also provide you with the opportunity to take in product demonstrations and customer testimonials. For more information, please visit our U.K. tour microsite.

– Randall Oka

A Busy Week at RSNA 2013

by Helene Gey, Vice-President of Marketing, Intelerad

Since Sunday morning when we first opened our booth, there has been a non-stop stream of visitors interested in learning more about our solutions. From answering questions on the spot, to providing demos of our solutions’ capabilities, we’ve kept quite busy, which is something we are thankful for.

Prior to this year’s RSNA, we released a handful of solutions that revolve mainly around three trends: leveraging data to drive performance; workflow automation; and self-service and universal access.

In terms of leveraging data, we launched two analytics tools (Intelerad Analytics and Intelerad Patterns), that will provide a way for organizations to continually improve the way they operate and enhance relationships with their referrer base. In a competitive marketplace, these tools will drive performance and bring further success by allowing radiology groups and departments to accomplish more in a day.

For workflow automation, we enhanced the Image Fusion module in IntelePACS 4.8.1, and have updated our Multi-Method Reporting module to ensure that radiologists are reporting with a preferential workflow, with the ability to leverage voice recognition or InteleDictation, to maximize their productivity. In addition, this latest version of IntelePACS provides further value across an extended imaging chain through the solution’s Technologist Tools in IntelePACS 4.8.1, which gives them a proper worklist, patient alerts so they know when a patient has arrived and can assign them a room, and a notes function to increase communication with radiologists.

Meanwhile, for front office staff, we have updated InteleRIS with a Mammo Reporting Module to drive their productivity. In the New Year, we will take this a step further by adding a Scheduling Portal to InteleRIS that will enable self-service for patients and referring physicians. We provided demos of the Scheduling Portal this past week in an effort to gather feedback, and were quite happy with the positive response we received.

As I sign off, I’d like to say thank you to everyone who took the time to visit the Intelerad booth at RSNA. We greatly enjoyed having the opportunity to speaking with you and look forward to further conversations with you all after we return home.

– Helene

  

Webinar | Achieving Success using a Value-Based Radiology Model

by Paul Atkinson, Marketing Community Manager, Intelerad

This past month, we hosted a free webinar entitled How to Adapt to a Value-Based Radiology Model and Grow Your Business. The webinar was quite interesting, as Dr. Chad Calendine, Chief Medical Officer of Optimal Radiology Partners, and Dr. James C. King, President of Phydata, discussed how their successful sub-specialty reading business operates and how they’ve achieved the following:

  • 30% reduction in turnaround time
  • 18% increase in overall efficiency
  • High-quality service provided regardless of geography

Improving on these key performance indicators has helped Optimal grow their business, which today reads more than two million studies per year.

The webinar also featured an introduction from Curtis Kauffman-Pickelle, President and CEO of ImagingBiz, who provided an overview of the threats currently facing the radiology industry, as well as some insight regarding business strategies to ensure the success of radiology practices.

In case you missed the webinar, it is being hosted online here. Enjoy!

-Paul

Optimal Radiology Partners      Intelerad - Distributed Radiology Solutions

New Series of Intelerad Webinars for Customers

by Anibal Jodorcovsky, Chief Customer Officer, Intelerad

At Intelerad, we strive to provide unparalleled products and services.  We’re also very much aware that our customers have a number of things to worry about, and remembering all of the technical support options that your vendors provide is not an easy task.

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In order to help this situation, we are happy to introduce a series of webinars that will provide further training on how to work with our technical support team. By looking at different aspects of our products and services, we hope this initiative will help you get the most of your system.

Our first webinar, “Introduction to Technical Support and the Education and Service Center”, will take place later this month. If you are a seasoned Intelerad client, or you just installed your Intelerad solution, I invite you to participate in this webinar, which will cover:

  • Ticket management

  • Urgency of issues

  • Normal office hours vs. after hours

  • Introduction of new concept Change Control Record

We are offering two time slots for now, which were set at times to accommodate as much of our global customer base as possible.  If there is enough interest, we will add a third session at a different date and time.

  • Session 1 – August 27, 2013 11:00AM – 12:00PM EDT – Register

  • Session 2 – August 29, 2013 9:00PM – 10:00PM EDT – Register

Please note: Session 1 and Session 2 are the same webinar, presented at different times for your convenience.

A recording of the webinar, along with the presentation slides and  will be made available for for customers to download via Intelerad’s Education and Support Center.

Looking forward to seeing our customers online!

-Anibal Jodorcovsky