As the radiology industry continues its conversion towards a value-based model, imaging enterprises are under increasing pressure to simultaneously raise their levels of quality and efficiency in order to remain competitive. In fact, regardless of how well they may be performing today, they must continually refine and improve so they can retain customers and attract new business in the future.
Central to knowing where you can improve and evaluating which new strategies and processes are most effective are metrics pulled from within an organization. In the case of radiology organizations, this can be accomplished using an enterprise analytics module. Built into your PACS, these solutions feature automated dashboards and reports that relay key business intelligence metrics over selected periods or in real time. This includes metrics surrounding:
- Radiologist productivity (RVUs, study volumes; turnaround times)
- Quality assurance (peer-review and image quality review metrics)
- Departmental workflow (patient journey/time-line)
- System level data (study volumes; data volumes; performance metrics)
With these metrics in hand, imaging enterprises can easily determine where bottlenecks are occurring and where performance is lagging, so adjustments can be made. In the case where real-time metrics are available, executives can analyze performance and make any necessary adjustments on the spot to ensure operations are running smooth on a daily basis.
From an internal perspective, this includes insight regarding overall operational performance, such as how many radiologists need to be available at a given day and time. Some solutions also allow organizations to evaluate statistics regarding individual performance so you know who your key performers are, and can identify if there is anyone struggling to meet any internal benchmarks.
In terms of client satisfaction and ensuring retention, analyzing metrics from your PACS also enables you to quickly verify that your service level agreements are maintained.
Furthermore, compiling data that clearly demonstrates your organization’s capabilities to prospective customers can play a key factor in attracting new business.
So what should you be looking for in an analytics module for your imaging enterprise? For more information on that, I recommend downloading the ebook Five Tools to Drive the Success of Your Radiology Practice.