Radiology Solutions that Improve the Patient Journey

by Helene Gey, Vice-President of Marketing, Intelerad

Every day, countless patients consult with a physician who recommends they visit a radiologist to receive a scan. Regardless of why the scan has been ordered, this is the beginning of the patient journey, which will inevitably be reflected on by the patient as either a positive or negative experience.

In Canterbury, New Zealand, the District Health Board (DHB) has gone to great lengths to improve the patient experience by increasing the speed of health care delivery, while maintaining a high level of quality. On the radiology front, this is being achieved thanks to the deployment of some key solutions.

Canterbury Women’s Hospital in Canterbury, New Zealand

Some quick background: As a large-scale health organization, Canterbury DHB provides a complete range of radiology services to three local hospitals on a 24 hour a day, seven day a week basis; secondary and tertiary services to residents of Canterbury and New Zealand’s South Island; and limited service to referrals from local physicians and specialists.

In regards to the number of full-time employees, Canterbury DHB has 16 radiologists, 14 registrars, over 50 radiographers and sonographers, and 10 nurses. Also, as an established teaching training center, they provide undergraduate and post-graduate medical training with specific training programs for radiology registrars.

Needless to say, Canterbury DHB is a busy place. So how did their radiology department effectively improve the patient journey? The main item was actively removing bottlenecks so the individual could move smoothly through the health care delivery process. To do so, the organization deployed a solution that provided them with seamless archiving, distributing and secure sharing of images and reports, which is ideal for the immediate transmission of studies and reports between a radiology group and multiple hospitals.

Aside from instant access to the information they need, Canterbury DHB have also seen substantial productivity gains from using an integrated workflow and universal worklist, as well as an advanced viewer module.

For patients, the smoothness of Canterbury DHB’s workflow, and the efficiency they’ve gained, provide benefit as it reduces the time needed to diagnose and provide treatment. This stands out even more in cases where patients use both the public and private healthcare system during their course of treatment; not only are studies easier to exchange between the health centers, but it allows physicians to follow the patient’s journey and avoid conducting repeat studies.

To learn more about how Canterbury DHB is improving the patient journey, I recommend having a look at their recently-published case study, which includes a video interview with Dr. Sean Skea, Canterbury DHB’s Chief of Radiology at Christchurch Hospital. Some highlights include how they manage their radiologists’ workloads, and how they bridge the gap between the public and private health care systems. It can be found here.

– Helene Gey

A thank you to our customers

By Helene Gey, Vice-President of Marketing, Intelerad

As we wrap up RSNA today, I just want to say thank you to everyone who stopped by our booth to have a look at the solutions we’ve been developing and to discuss matters related to the industry. Amongst those who passed by were customers who we greatly appreciate and value. It’s always a pleasure to sit down to discuss how they’re using our solutions and provide us with feedback.

In the past year, our list of customers has continued to grow. Part of the reason for this is the strong references we receive from existing customers when asked if they should deploy our solutions. We are also thankful to our customers for the survey responses that they provided to KLAS, which saw us named as the #1 ranked ambulatory PACS provider for the sixth straight year. In their press release on Sunday, KLAS described us as an innovator example that is strongly endorsed by their customers.

It’s always a proud moment, not only to win awards like this, but to hear such positive feedback being provided by customers to third parties. It’s reassuring to know that our customers are happy, and helps drive us to continue developing advanced solutions and providing the industry’s best support. The confidence it provides us also makes us want to expand our customer base and put our solutions in the hands of more radiology groups. Thankfully, we’ve been able to accomplish year after year.

This week, while attending RSNA, we were happy to have announced new customers. The first is TRA Medical Imaging, who are based in Washington State. One of the region’s largest radiology groups, TRA selected InteleRIS as it radiology information system. Given the group’s goal to be the premier radiology group in the Pacific Northwest, it is satisfying to have them put their faith in our solution. In return, we place to provide a RIS with the functionality, versatility and support to help them accomplish what they’ve set their sights on.

We also announced a deal with Baton Rouge, Louisiana’s Radiology Associates, a hospital-based radiology group that services a number of health centers in the region, reading 250,000 studies per year. As a group looking to increase efficiency and grow their business, they chose to deploy IntelePACS and InteleOne. Given our expertise in complex, distributed environments, I am confident that our solutions will help drive their success in the coming years.

As I sign off, I would like to welcome our new clients and say thank you to our existing customers for continuing to trust us as your solution provider.

– Helene

Autumn at Intelerad

by Helene Gey, Vice-President of Marketing, Intelerad

With RSNA taking place at the end of November, autumn is always an exciting time at Intelerad. Across the company, our teams are going the extra mile – preparing to showcase new products, booking demos with people attending the show and scheduling meetings with existing customers. The show is always memorable for us and we’re working hard to ensure that this year is no different.

Our new booth this year will include a number of interactive elements that we look forward to unveiling in the coming weeks. The booth itself is #4814, which is located in the South Building, Hall A. If you’re attending the show, please feel free to stop by and say hello. We’re always happy to chat – in fact, some of our closest customer relationships have started from casual conversations at RSNA.

At the booth, we will also be demoing our Distributed Radiology Solutions. If you want to learn more about Intelerad’s product suite for medical imaging, it’s a great chance to meet with our solution experts and to learn about upcoming new releases. As you may have read, we’ve recently introduced InteleConnect 4.4.1, which is the latest version of our referring physician portal, and we’ll have more new product announcements in the next couple of months that we’ll be eager to show as well. If you’re interested in booking a demo with us, you can do so from our RSNA microsite.

At RSNA, we will also be sponsoring the 5K Fun Run, which benefits the RSNA Research & Education Foundation. The Foundation’s mission is to improve patient care by supporting research and education in radiology and related scientific disciplines through funding grants and awards to individuals and institutions that will advance radiologic research, education and practice. We’re proud to be supporting this cause and look forward to getting out for a run with everyone. If you’d like to take part, or make a donation (which is fully tax deductible), information can be found on the RSNA website.

In addition to RSNA, next week we will be holding our own event – the first-ever InteleOne Visionary Forum. This event will gather some select Intelerad InteleOne customers to discuss how they are leveraging the solution, provide input for the solution’s product roadmap, and share their vision for the future of medical imaging. KLAS Senior Director Ben Brown will unveil the highlights of the KLAS Research on InteleOne and Nadim Daher from Frost and Sullivan will provide an overview of industry trends. We are really excited for this event, and are grateful to everyone who’s taking time out of their busy schedules to take part.

We are looking forward to meeting with everyone we can in the next couple of months. Until then, we’ll be working hard!

Autumn at Intelerad

SIIM 2012 The Future is Here

Some say that our industry is 10 years behind others in terms of technology adoption. However, after the first day at SIIM 2012, it seems to me that it is not necessarily the case.

Yes, the general opening session Q&A could have been a live, Twitter-based format, rather than via fast and furious test messaging. And some argue that we need WiFi-enabled conference rooms to be as connected as we think we should be.

But the reality is that some health care providers are already far down the path of the “future” that was portrayed in the opening session. Using social media for live brain surgery training? Leveraging crowdsourcing to select new technology, thus empowering the eventual users? This is innovation! The medical imaging community has already begun exploiting the benefits of connectivity.

The same can be said for mobile medical imaging diagnostic and viewing solutions. Clinicians and solution providers are embracing a wide range of mobile devices, for which they are pioneering an extensive variety of innovative approaches.

The Imaging and Informatics community is already using leading-edge technology to transform and improve the physician and patient experience. The future is already here, and it only promises to get more interesting!

Kudos to Safwan S. Halabi MD, Henri Ford Sytems and Carl Miller, MD, Johns Hopkins Medical Institutions for their inspiring presentations.

Intelerad Named to Deloitte’s 2011 Technology Fast 500™ North America

For the third consecutive year, Intelerad Medical Systems, software developer of IntelePACS® and InteleOne® distributed radiology solutions, gets recognized for its solid growth


Yesterday evening, Deloitte was hosting the Technology Fast 500 ceremony, celebrating the 500 of the fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America.

For the third year in a row, Intelerad was in nomination and Randall Oka, President and CEO, was present when  the company was announced as one of the winners for the 2011 edition. Rankings are based on percentage of fiscal year revenue growth during the period from 2006–2010.

“We are proud to be part of the Technology Fast 500™ for the third year in a row and we are thankful to our customers for their ongoing support,” said Randall Oka, Intelerad’s Chief Executive Officer “They can rely on Intelerad as a trusted partner for their long-term business plans.” The Technology Fast 500™ recognizes innovative companies that have broken down barriers to success and defied the odds with their outstanding five-year revenue growth.

Click here to read the full press release.


Participate in the 2nd annual Radiology in Motion Survey

We want to know what you think of the evolution of the role of radiologists. Fill-in the 5 minutes survey and find out what leaders in our industry say about it.

Respondents receive all compiled results when available!