IntelePACS – An IT Director’s Perspective

by Paul Atkinson, Marketing Community Manager, Intelerad

Every year at Intelerad, we host a number of courses for PACS administrators to ensure they are getting the most out of our systems and solutions. Having sat in on these courses in the past, I’ve had the chance to meet and interact with IT staff from our global customer base, who often have interesting things to say regarding how their organization is benefiting from their IntelePACS® deployment.

During a recent visit to ProScan Imaging in Cincinnati, Ohio, I had the opportunity to sit down with their Director of IT, Anthony Gress, to discuss the role that IntelePACS plays within their organization. One of the largest private teleradiology organizations in the world, ProScan reads 350,000 studies per year and yields an astounding 99.7% patient satisfaction rate. On top of that they also collect and assess medical images for clinical research trials.

Having previously served as their PACS administrator, Anthony has a wealth of experience working with our solutions and had a number of interesting things to share about his working relationship with Intelerad, as well as his use of IntelePACS. Below is the first part of my interview with Anthony, who shares his thoughts on a number of items, including:

  • His experience as an Intelerad customer
  • IntelePACS’ performance across multiple sites and its ease of set-up
  • The effectiveness of IntelePACS for remote reading
  • The system features that he uses most

In the upcoming weeks, I’ll post part two of my interview with Anthony. In the meantime, if you’re interested in reading Intelerad’s ProScan case study, it’s available here.

-Paul

 

IntelePACS and InteleViewer Performance – a Radiologist’s Perspective

By Paul Atkinson, Marketing Community Manager, Intelerad

ProScan Imaging is a unique radiology group based in Cincinnati, Ohio. One of the largest privately-held teleradiology companies in the world, the organization is made up of 26 outpatient imaging centers across seven states, and provides services to over 300 locations around the globe. On top of that, they also own and operate WorldCare Clinical, which collects and assesses medical images in support of clinical research trials.

An Intelerad® customer since 2006, ProScan’s 30 radiologists use IntelePACS® exclusively to read more than 350,000 studies every year. I recently had the opportunity to sit down with some members of the ProScan team to discuss how they are using our solutions. A full case study, featuring a video interview with their President, Mike O’Brien, can be found on our website.

What I wanted to present here was an interview with Dr. Malcolm Shupeck, to provide the radiologist’s perspective of how Intelerad solutions are helping to drive his performance.

Integrating a Tomosynthesis Module Directly into InteleViewer

By Paul Atkinson, Marketing Community Manager, Intelerad

As you may have read earlier this week, Intelerad announced the launch of a Tomosynthesis Module that integrates directly into InteleViewer™ (the press release is available here). The module provides a great deal of value to customers as it allows them to expand their breast imaging capabilities and attract new business, without having to invest in dedicated workstations.

By allowing radiologists to read studies from their regular workstation , the module further drives productivity by quickly retrieving tomosynthesis images in their proper orientation, providing automated layout protocols, and allowing images to be stored locally on their workstation.

I recently sat down with Rick Rubin, Intelerad’s Chief Engineer, to discuss the new Tomosynthesis Module. You will find the interview below, where he discusses the timing around this release and how users will benefit from the Module, from both a diagnostic and operational perspective.

Bringing our philosophy to the U.K. market

By Randall Oka, President & CEO, Intelerad

As you may have seen from this morning’s press release, today marks another milestone for Intelerad as we announced plans to expand our U.K. operations. We’re excited about this new chapter, which follows a period of success that we’ve experienced in the region through our existing customer base, and will ideally lead to the U.K. playing a larger role in our global operations.

One of the advantages of having a customer base already developed in the U.K. is that it provides us with a better understanding of the challenges facing public and private radiology organizations, including NHS Hospitals and Trusts.  bonhomme

The truth is, we’re an alternative to legacy PACS providers, not only in the solutions we provide, but in our philosophy as well. As opposed to fixating on financial results for the market or equity partners, our reason for being is to help organizations provide the highest possible levels of patient care in the most efficient way possible. It’s for this reason that we constantly look at ways to improve the solutions we build and the support we provide – so we can deliver the best possible customer experience to organizations who aim to perform at the highest level.

This philosophy means that we are also selective in who we choose as employees. While this can create staffing challenges at times, it enables us to maintain a team that is both highly-talented and willing to go the extra mile. It also means that we can trust our staff to think a little “outside of the box” when deploying our solutions  to help customers achieve their goals – a level of flexibility that not every solution provider can deliver.

In sticking by this ideology for the past 14 years, we’ve built a significant list of accomplishments. On top of being named as the top ambulatory PACS on the market seven times, we’ve also won awards for our workflow solutions and have received a great deal of recognition for the services and support we provide. We’ve also grown organically, with our staff now surpassing 250 people, and our customer base ranging from small imaging centres to large hospitals across the U.K., North America and Oceania.

We’re looking forward to applying our philosophy to a wider U.K. market, and providing solutions, services and support that will take your operations to the next level. If you’re based in the U.K. and interested in learning more about our company and solutions, we will be hosting a series of events in the region this April that I’d like to invite you to attend. On-site will be our Founder and CTO Chris Henri, UK & Ireland Sales Manager Roy Kinnear to discuss Intelerad and our solutions. The events will also provide you with the opportunity to take in product demonstrations and customer testimonials. For more information, please visit our U.K. tour microsite.

– Randall Oka

A Busy Week at RSNA 2013

by Helene Gey, Vice-President of Marketing, Intelerad

Since Sunday morning when we first opened our booth, there has been a non-stop stream of visitors interested in learning more about our solutions. From answering questions on the spot, to providing demos of our solutions’ capabilities, we’ve kept quite busy, which is something we are thankful for.

Prior to this year’s RSNA, we released a handful of solutions that revolve mainly around three trends: leveraging data to drive performance; workflow automation; and self-service and universal access.

In terms of leveraging data, we launched two analytics tools (Intelerad Analytics and Intelerad Patterns), that will provide a way for organizations to continually improve the way they operate and enhance relationships with their referrer base. In a competitive marketplace, these tools will drive performance and bring further success by allowing radiology groups and departments to accomplish more in a day.

For workflow automation, we enhanced the Image Fusion module in IntelePACS 4.8.1, and have updated our Multi-Method Reporting module to ensure that radiologists are reporting with a preferential workflow, with the ability to leverage voice recognition or InteleDictation, to maximize their productivity. In addition, this latest version of IntelePACS provides further value across an extended imaging chain through the solution’s Technologist Tools in IntelePACS 4.8.1, which gives them a proper worklist, patient alerts so they know when a patient has arrived and can assign them a room, and a notes function to increase communication with radiologists.

Meanwhile, for front office staff, we have updated InteleRIS with a Mammo Reporting Module to drive their productivity. In the New Year, we will take this a step further by adding a Scheduling Portal to InteleRIS that will enable self-service for patients and referring physicians. We provided demos of the Scheduling Portal this past week in an effort to gather feedback, and were quite happy with the positive response we received.

As I sign off, I’d like to say thank you to everyone who took the time to visit the Intelerad booth at RSNA. We greatly enjoyed having the opportunity to speaking with you and look forward to further conversations with you all after we return home.

– Helene

  

Counting down the days until RSNA 2013

by Helene Gey, Vice-President of Marketing, Intelerad

It’s been an eventful autumn at Intelerad®, from the announcement of new customers, such as Radisphere and U.S. Veterans Affairs National Teleradiology Program, to the launch of new solutions and key updates to our RIS and PACS. With RSNA now just days away, we’re eager to arrive in Chicago to meet with existing and prospective customers to demonstrate the value of our offerings.

For this year’s event, Intelerad will be located at booth 2165 in Hall A of the event center’s South Building. As you may have seen on our RSNA microsite, we have a completely redesigned booth. As in past years, this year we will be providing demos on all of our existing solutions, and providing previews of those that we announced this past fall. This includes:

  • Intelerad Analytics™, which helps optimize performance across the organization by providing comprehensive, real-time metrics to business managers, chief radiologists and operational support staff, to ensure compliance with SLAs and that your organization’s resources are fully leveraged.
  • IntelePACS® 481, which offers enhanced Image Fusion capabilities, an updated Multi-Method Reporting™ module, and new Technologist tools.
  • InteleConnect® Patterns, which provides radiology organizations with geographic, behavioral and acquisition data from their InteleConnect® Referring Physicians Portal.
  • InteleRIS™ 8.224, which features a new optional Mammo Reporting Module, enhanced scheduling, a complete-and-hold function for technologists, patient-signed outside prior requests, and the ability to import PDF reports from outside systems via HL7. Intelerad will also preview the Scheduling Portal for Patients and Referring Physicians, which will be available in future versions of InteleRIS.

If you’re interested in booking a demo of one of our solutions at RSNA 2013, please visit our RSNA 2013 microsite or stop by at the show.

As with past years, we’re looking forward to using our time at RSNA as an opportunity to meet with our customers to discuss how they’re using our solutions and take in any feedback that they may have to offer. To show our gratitude as their solution provider, this year we’ll be hosting a private customer night at the Art Institute of Chicago. A fantastic venue, the setting will provide our customers with the chance to interact in a social environment and take in the museum’s impressionism gallery, which is quite impressive.

Last, but not least, at the customer night, we will have the editorial staff from Radiology Business Journal on-hand to announce the Radiology 100, which recognizes the 100 largest private practices in the nation. In past years, we’ve had a number of customers who have been named to this list, and we anticipate that this will be the case this year as well.

As I sign off, I’d like to wish you safe travels to and from Chicago, and a great show.

-Helene

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