Boosting Performance in a Nationally-Distributed Enterprise

by Paul Atkinson, Marketing Community Manager, Intelerad

Intelerad’s web-based architecture has long been known for enabling high performance in complex environments – from hospitals to large multi-site radiology enterprises and teleradiology groups.

In 2013, NationalRad, a leading subspecialty diagnostic radiology practice located in south Florida, deployed IntelePACS® across their nationwide network of radiologists. In doing so, their team was equipped with an intuitive, industry-leading viewer in InteleViewer™, with rapid access to patient images and information.Chrome Legacy Window 2262015 14610 PM

Last week, we published a case study in which NationalRad’s COO Karen Jodat and Director of IT Ben Gustman discuss the difference that Intelerad has made to their enterprise, which interprets over 100,000 subspecialty exams each year for approximately 125 clients.

In addition to discussing the benefits of system stability, a vastly improved workflow, and Intelerad’s referring physician’s portal, Mr. Gustman describes the positive experience of working with Intelerad’s team.

“At Intelerad, the people, and how they handle things, has really made a difference for us,” said Gustman. “On top of that, the software’s very intuitive. We got trained on the software, but it really didn’t require a whole lot of training. It just made sense right from the beginning.”

To read more, visit the case studies section of our website.

IntelePACS – An IT Director’s Perspective

by Paul Atkinson, Marketing Community Manager, Intelerad

Every year at Intelerad, we host a number of courses for PACS administrators to ensure they are getting the most out of our systems and solutions. Having sat in on these courses in the past, I’ve had the chance to meet and interact with IT staff from our global customer base, who often have interesting things to say regarding how their organization is benefiting from their IntelePACS® deployment.

During a recent visit to ProScan Imaging in Cincinnati, Ohio, I had the opportunity to sit down with their Director of IT, Anthony Gress, to discuss the role that IntelePACS plays within their organization. One of the largest private teleradiology organizations in the world, ProScan reads 350,000 studies per year and yields an astounding 99.7% patient satisfaction rate. On top of that they also collect and assess medical images for clinical research trials.

Having previously served as their PACS administrator, Anthony has a wealth of experience working with our solutions and had a number of interesting things to share about his working relationship with Intelerad, as well as his use of IntelePACS. Below is the first part of my interview with Anthony, who shares his thoughts on a number of items, including:

  • His experience as an Intelerad customer
  • IntelePACS’ performance across multiple sites and its ease of set-up
  • The effectiveness of IntelePACS for remote reading
  • The system features that he uses most

In the upcoming weeks, I’ll post part two of my interview with Anthony. In the meantime, if you’re interested in reading Intelerad’s ProScan case study, it’s available here.



IntelePACS and InteleViewer Performance – a Radiologist’s Perspective

By Paul Atkinson, Marketing Community Manager, Intelerad

ProScan Imaging is a unique radiology group based in Cincinnati, Ohio. One of the largest privately-held teleradiology companies in the world, the organization is made up of 26 outpatient imaging centers across seven states, and provides services to over 300 locations around the globe. On top of that, they also own and operate WorldCare Clinical, which collects and assesses medical images in support of clinical research trials.

An Intelerad® customer since 2006, ProScan’s 30 radiologists use IntelePACS® exclusively to read more than 350,000 studies every year. I recently had the opportunity to sit down with some members of the ProScan team to discuss how they are using our solutions. A full case study, featuring a video interview with their President, Mike O’Brien, can be found on our website.

What I wanted to present here was an interview with Dr. Malcolm Shupeck, to provide the radiologist’s perspective of how Intelerad solutions are helping to drive his performance.

The Benefits of Unifying Disparate PACS

By Paul Atkinson, Marketing Community Manager

Over the past few months, I’ve had the benefit of sitting down with customers to learn more about how they’re leveraging Intelerad solutions. Each conversation is fascinating in its own way, as radiologists work in unique environments and use certain features and/or functionality in different ways to improve the way they operate.


One of the radiologists who I have been fortunate enough to meet recently was Dr. Stephen Poole, who works for Jefferson Radiology and is the head of pediatric imaging at Connecticut Children’s Medical Center (CCMC). Serving patients across Connecticut and Massachussetts, CCMC use InteleOne® as a unified diagnostic platform that provides instant sub-specialty consultation, seamless access to priors and improves collaboration.

One of the reasons CCMC deployed InteleOne was similar to what other customers have told me in the past – they needed a solution that would bring all of the information stored in multiple PACS into a single interface. This avoids radiologists having to open and close the various PACS that a hospital or enterprise might have in play which provides a smoother workflow so an individual can accomplish more in a day.

Having this unified access also enables the radiologists at CCMC to provide better patient care. The hospital also has a number of patients that are transferred from outside hospitals and may have prior relevant studies that the referring clinician may not know about. In the past, the medical imaging department had a process in place where they’d have to conduct searches to gather relevant studies. Today, InteleOne provides them rapid access to relevant prior information so they can give a better interpretation.

On top of that, InteleOne allows the radiology team at CCMC enables them to read pediatric studies that are done at community hospitals and allows them easily transfer studies when further sub-specialty interpretation is required.

If you would like to learn more about how CCMC is using InteleOne, I encourage you to review this case study, which includes a video interview with Dr. Poole. If you have any questions about InteleOne, feel free to leave them below.


Radiology Solutions that Improve the Patient Journey

by Helene Gey, Vice-President of Marketing, Intelerad

Every day, countless patients consult with a physician who recommends they visit a radiologist to receive a scan. Regardless of why the scan has been ordered, this is the beginning of the patient journey, which will inevitably be reflected on by the patient as either a positive or negative experience.

In Canterbury, New Zealand, the District Health Board (DHB) has gone to great lengths to improve the patient experience by increasing the speed of health care delivery, while maintaining a high level of quality. On the radiology front, this is being achieved thanks to the deployment of some key solutions.

Canterbury Women’s Hospital in Canterbury, New Zealand

Some quick background: As a large-scale health organization, Canterbury DHB provides a complete range of radiology services to three local hospitals on a 24 hour a day, seven day a week basis; secondary and tertiary services to residents of Canterbury and New Zealand’s South Island; and limited service to referrals from local physicians and specialists.

In regards to the number of full-time employees, Canterbury DHB has 16 radiologists, 14 registrars, over 50 radiographers and sonographers, and 10 nurses. Also, as an established teaching training center, they provide undergraduate and post-graduate medical training with specific training programs for radiology registrars.

Needless to say, Canterbury DHB is a busy place. So how did their radiology department effectively improve the patient journey? The main item was actively removing bottlenecks so the individual could move smoothly through the health care delivery process. To do so, the organization deployed a solution that provided them with seamless archiving, distributing and secure sharing of images and reports, which is ideal for the immediate transmission of studies and reports between a radiology group and multiple hospitals.

Aside from instant access to the information they need, Canterbury DHB have also seen substantial productivity gains from using an integrated workflow and universal worklist, as well as an advanced viewer module.

For patients, the smoothness of Canterbury DHB’s workflow, and the efficiency they’ve gained, provide benefit as it reduces the time needed to diagnose and provide treatment. This stands out even more in cases where patients use both the public and private healthcare system during their course of treatment; not only are studies easier to exchange between the health centers, but it allows physicians to follow the patient’s journey and avoid conducting repeat studies.

To learn more about how Canterbury DHB is improving the patient journey, I recommend having a look at their recently-published case study, which includes a video interview with Dr. Sean Skea, Canterbury DHB’s Chief of Radiology at Christchurch Hospital. Some highlights include how they manage their radiologists’ workloads, and how they bridge the gap between the public and private health care systems. It can be found here.

– Helene Gey

Entrevue avec un client d’Intelerad

par Hélène Gey, Vice-Président du Marketing, Intelerad

La semaine passée, nous avons eu la chance de parler avec le docteur Pierre Bergeron de Radiologie DIX30, un centre de radiologie à Brossard qui vient tout juste d’installer notre solution IntelePACS au mois de Janvier. Voici la vidéo de notre conversation.
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