Expanding Our Services and Support to Better Serve Customers
by Anibal Jodorcovsky, Chief Customer Officer, Intelerad
As a provider of ‘mission critical’ radiology systems to all types of healthcare organizations, we place a great deal of emphasis on providing customers with the highest possible levels of service and support. It’s for this reason that we developed our Intelerad Pulse solution (which monitors our customers’ systems 24/7), maintain strict hiring criteria and provide rigorous training to our staff.
Also, as an organization that continues to grow year after year, we employ steps to ensure our customers receive the same high quality service that they’re accustomed to. As such, I’m pleased to announce the expansion of our deployment and technical support teams in North America and Australia.
In North America, we have increased the number of on-call resources to ensure that calls escalated outside of regular operating hours are effectively managed. We have also adjusted the structure of our technical support team, adding two new supervisors who will oversee the work performed by our technicians.
In Australia, we have added team members who are locally-based and dedicated to the region, to better serve customer needs, both in resolving support queries and deploying new solutions. This additional personnel, who will be operational in early 2015, will complement the existing Oceania team, which is currently comprised of local Account Managers, Project Managers, Field Analysts, Application Specialists, RIS specialists and Executive Management.
With these changes, we are better equipped to ensure that deployments go smoothly, and that any technical issue that arises is resolved in the shortest possible timeframe. As always, we value your thoughts and look forward to providing you with leading-edge solutions, services and support in the years to come. If you have any comments, please feel free to leave them below.