Intelerad Insider

New Series of Intelerad Webinars for Customers

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by Anibal Jodorcovsky, Chief Customer Officer, Intelerad

At Intelerad, we strive to provide unparalleled products and services.  We’re also very much aware that our customers have a number of things to worry about, and remembering all of the technical support options that your vendors provide is not an easy task.

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In order to help this situation, we are happy to introduce a series of webinars that will provide further training on how to work with our technical support team. By looking at different aspects of our products and services, we hope this initiative will help you get the most of your system.

Our first webinar, “Introduction to Technical Support and the Education and Service Center”, will take place later this month. If you are a seasoned Intelerad client, or you just installed your Intelerad solution, I invite you to participate in this webinar, which will cover:

  • Ticket management

  • Urgency of issues

  • Normal office hours vs. after hours

  • Introduction of new concept Change Control Record

We are offering two time slots for now, which were set at times to accommodate as much of our global customer base as possible.  If there is enough interest, we will add a third session at a different date and time.

  • Session 1 – August 27, 2013 11:00AM – 12:00PM EDT – Register

  • Session 2 – August 29, 2013 9:00PM – 10:00PM EDT – Register

Please note: Session 1 and Session 2 are the same webinar, presented at different times for your convenience.

A recording of the webinar, along with the presentation slides and  will be made available for for customers to download via Intelerad’s Education and Support Center.

Looking forward to seeing our customers online!

-Anibal Jodorcovsky

Written by anibaljodorcovsky

August 21, 2013 at 12:29 pm

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