By Paul Atkinson, Marketing Community Manager, Intelerad
Intelerad is proud to support VM Medical’s 20th Anniversary Breast Cancer Conference, which will be taking place on October 23-24 at the Ritz Carlton in Montreal. The theme of this year’s event is progress in prevention, detection, management and survivorship and features an impressive list of speakers.
Those attending VM Medical’s half-day symposium will have the chance to hear from surgeons, gynecologists, oncologists, family physicians, pathologists, radiologists, residents, nurses, technologists and allied healthcare givers. Patients will also have a unique opportunity to review the relative merits of the latest modalities and strategies that are contributing to the progress in breast cancer prevention, detection, management and survivorship.
As stated on VM Medical’s website, the number of breast cancer cases has increased by more than 50% over the past three decades. Thankfully, during this same time period, the disease’s mortality rate has dropped to its lowest level. This is in part due to the focus of multidisciplinary teams of breast experts integrating new strategies regarding risk assessment, fitness, screening, imaging and tissue harvesting, to promote prevention and earlier detection.
At the same time, the introduction of genomic testing, improved treatment protocols, new hormonal and targeted agents, local and intra-operative radiotherapy and immediate reconstruction following mastectomy have favorably impacted on both quality of life and survivorship.
More information regarding VM Medical’s 20th Anniversary Breast Cancer Conference can be found here.
For more information regarding Intelerad’s Breast Imaging module, which features full support for tomosynthesis direct from the radiologist’s primary workstation, can be found here.
by Helene Gey, Vice-President of Marketing, Intelerad
Today at Intelerad, we’re excited to introduce our new Assignment Engine module. Designed by our Clinical Decision Support group, the Assignment Engine brings automation to two complex tasks – case assignment and worklist prioritization.
To optimize efficiency and radiologist utilization, Intelerad’s Assignment Engine automatically adds pending cases to radiologists’ worklists using a number of real-time variables that are set by the enterprise, including reader availability, subspecialty, workload, location, the relative amount of time and effort required to read the exam, and more. In doing so, the module raises patient care levels by distributing exams to the most qualified radiologist.
For radiologists, the module provides automated worklist prioritization to eliminate the time they need between cases to evaluate their caseload and determine which case should be read next.
Ideal for large hospitals, multi-facility imaging providers and teleradiology enterprises, the Assignment Engine’s automated functionality creates balanced caseloads across the enterprise, which drives productivity, provides insight into staffing needs and helps imaging enterprises meet service-level agreements and internal benchmarks for key metrics.
by Anibal Jodorcovsky, Chief Customer Officer, Intelerad
As a provider of ‘mission critical’ radiology systems to all types of healthcare organizations, we place a great deal of emphasis on providing customers with the highest possible levels of service and support. It’s for this reason that we developed our Intelerad Pulse solution (which monitors our customers’ systems 24/7), maintain strict hiring criteria and provide rigorous training to our staff.
Also, as an organization that continues to grow year after year, we employ steps to ensure our customers receive the same high quality service that they’re accustomed to. As such, I’m pleased to announce the expansion of our deployment and technical support teams in North America and Australia.
In North America, we have increased the number of on-call resources to ensure that calls escalated outside of regular operating hours are effectively managed. We have also adjusted the structure of our technical support team, adding two new supervisors who will oversee the work performed by our technicians.
In Australia, we have added team members who are locally-based and dedicated to the region, to better serve customer needs, both in resolving support queries and deploying new solutions. This additional personnel, who will be operational in early 2015, will complement the existing Oceania team, which is currently comprised of local Account Managers, Project Managers, Field Analysts, Application Specialists, RIS specialists and Executive Management.
With these changes, we are better equipped to ensure that deployments go smoothly, and that any technical issue that arises is resolved in the shortest possible timeframe. As always, we value your thoughts and look forward to providing you with leading-edge solutions, services and support in the years to come. If you have any comments, please feel free to leave them below.
By Roy Kinnear, U.K. Sales Manager, Intelerad
It’s now been six months since Intelerad® announced their in the U.K. market – opening an office in Manchester and hiring full-time staff to better serve customers and grow business in the region. To date, the expansion has been successful, with medical imaging providers showing a great deal of interest in our solutions, and one local NHS trust selecting InteleOne® to serve as their enterprise workflow solution.
The trust in question will be using InteleOne to solve a problem facing a large number of medical imaging providers in the region: they’re not in the position to do a full PACS replacement, but are limited by the functionality provided by their first- or second-generation PACS. An example of this would be how organizations transfer images. Not only are a lot of organizations working with compact discs, but they often have staff dedicated to transferring images from portal to portal.
When clinicians and IT staff see a solution like InteleOne, and its fresh way of sharing images, the possibilities of what can be accomplished when the right solutions are available to them becomes clear. Providing a slick user experience that puts the right workflow and toolsets in users’ hands allows for leaps in productivity and quality of reads.
What helps with InteleOne, is that it provides radiology groups and departments with all the features and benefits of a modern PACS, without having to do a complete PACS replacement. Instead, the solution’s interoperability allows it to sit on top of existing PACS (this can be a single PACS, multiple PACS from different vendors), and pull the images (including priors) into a common worklist and viewer.
InteleOne has brought a lot of success to customers in the U.S. (case studies can be found here) and we’re looking forward to replicating this success in the U.K. If you’re interested in learning more about InteleOne’s features and benefits, we have a KLAS report on the solution available, or feel free to reach out to us directly.
As the radiology industry continues its conversion towards a value-based model, imaging enterprises are under increasing pressure to simultaneously raise their levels of quality and efficiency in order to remain competitive. In fact, regardless of how well they may be performing today, they must continually refine and improve so they can retain customers and attract new business in the future.
Central to knowing where you can improve and evaluating which new strategies and processes are most effective are metrics pulled from within an organization. In the case of radiology organizations, this can be accomplished using an enterprise analytics module. Built into your PACS, these solutions feature automated dashboards and reports that relay key business intelligence metrics over selected periods or in real time. This includes metrics surrounding:
- Radiologist productivity (RVUs, study volumes; turnaround times)
- Quality assurance (peer-review and image quality review metrics)
- Departmental workflow (patient journey/time-line)
- System level data (study volumes; data volumes; performance metrics)
With these metrics in hand, imaging enterprises can easily determine where bottlenecks are occurring and where performance is lagging, so adjustments can be made. In the case where real-time metrics are available, executives can analyze performance and make any necessary adjustments on the spot to ensure operations are running smooth on a daily basis.
From an internal perspective, this includes insight regarding overall operational performance, such as how many radiologists need to be available at a given day and time. Some solutions also allow organizations to evaluate statistics regarding individual performance so you know who your key performers are, and can identify if there is anyone struggling to meet any internal benchmarks.
In terms of client satisfaction and ensuring retention, analyzing metrics from your PACS also enables you to quickly verify that your service level agreements are maintained.
Furthermore, compiling data that clearly demonstrates your organization’s capabilities to prospective customers can play a key factor in attracting new business.
So what should you be looking for in an analytics module for your imaging enterprise? For more information on that, I recommend downloading the ebook Five Tools to Drive the Success of Your Radiology Practice.
As part of Frost & Sullivan’s ongoing analysis of the latest trends impacting healthcare, future changes, and connected healthcare concepts, their principal analyst Nadim Daher recently conducted an interview with Intelerad founder and CTO, Chris Henri.
A former assistant professor of diagnostic radiology and medical physics at McGill University, Chris first became involved in developing radiology solutions in 1995, working alongside Bob Cox (Intelerad founder and Chief Information Officer) and Rick Rubin (Intelerad founder and Chief Engineering Officer) to design, develop and deploy one of Canada’s first large-scale filmless PACS at the Montreal General Hospital.
In this interview, Chris speaks at length in regards to Intelerad’s values, practices and philosophies; developing innovative radiology solutions; providing industry-leading customer support; the company’s role in the ambulatory and hospital markets; and more.
An excerpt from the interview can be found below. If you’d like to read the complete interview, it can be accessed here.
Nadim Daher: Intelerad has traditionally catered mostly to ambulatory providers, but has had some big wins recently in the hospital space. What can you tell us about the reasons behind this move up-market and how this new market opening up bodes for Intelerad?
Chris Henri: Indeed, we are recognized more for what we have accomplished in the ambulatory market, but we didn’t set out originally with this market in mind. In fact, we developed our expertise in a couple large-scale university hospital environments before entering the commercial world. We learned quickly that a small company would have a hard time competing against the large modality vendors for PACS business in hospitals, particularly at the time when hospitals were purchasing PACS for the first time. Fortunately, the ambulatory market found us. But as we grew, we still accumulated some hospital customers and several other types of businesses, too.
Intelerad now has approximately 260 employees and is still growing. We aren’t considered “small” any more, but we are still able to be nimble and responsive to our customers. We have also established some credibility and a good reputation, particularly for delivering robust, large-scale solutions. We have a good story to tell and a very strong referral base.
The timing in the market looks good for solutions which can overcome current challenges in the hospital space. Purchasers of first-generation systems are reflecting on their experiences and reassessing their options. We are hearing people express significant dissatisfaction. We are hearing of broken promises, unfulfilled efficiency gains, high costs, an inability to keep up with evolving changes in business needs, etc. Buying from a big name has proven to not always be the safest (best) choice.
In some ways, we find hospitals to be simpler to implement than what we have faced in the ambulatory market, at least from a technical perspective. And from what we have seen of workflows within hospitals, the bar is set very low. Integrations are often limited or even absent in many cases. Communications between users is poor and inefficient, and a great deal of effort goes into dealing with exceptions or seeking missing information – all signs that the existing solutions are not keeping up with the hospitals’ needs. Integration and interoperability solutions are in high demand by hospitals and are among the things we excel at.
All this to say, I think that this market will respond well to what we have to offer, and likewise, we relish the challenge.
by Paul Atkinson, Marketing Community Manager, Intelerad
Every year at Intelerad, we host a number of courses for PACS administrators to ensure they are getting the most out of our systems and solutions. Having sat in on these courses in the past, I’ve had the chance to meet and interact with IT staff from our global customer base, who often have interesting things to say regarding how their organization is benefiting from their IntelePACS® deployment.
During a recent visit to ProScan Imaging in Cincinnati, Ohio, I had the opportunity to sit down with their Director of IT, Anthony Gress, to discuss the role that IntelePACS plays within their organization. One of the largest private teleradiology organizations in the world, ProScan reads 350,000 studies per year and yields an astounding 99.7% patient satisfaction rate. On top of that they also collect and assess medical images for clinical research trials.
Having previously served as their PACS administrator, Anthony has a wealth of experience working with our solutions and had a number of interesting things to share about his working relationship with Intelerad, as well as his use of IntelePACS. Below is the first part of my interview with Anthony, who shares his thoughts on a number of items, including:
- His experience as an Intelerad customer
- IntelePACS’ performance across multiple sites and its ease of set-up
- The effectiveness of IntelePACS for remote reading
- The system features that he uses most
In the upcoming weeks, I’ll post part two of my interview with Anthony. In the meantime, if you’re interested in reading Intelerad’s ProScan case study, it’s available here.