by Randall Oka, President and CEO, Intelerad
This month marks Intelerad’s 15th anniversary as a company – a significant milestone which we’re all quite proud of.
For those unaware of our company’s history, Intelerad was founded by our CTO Chris Henri, CIO Robert Cox and Chief Engineer Rick Rubin. The three of them were the core team behind a couple of Canada’s earliest large-scale PACS deployments, which took place at the two largest university teaching institutions in Montreal and Toronto in the mid-to-late 90s. I joined the team shortly after they made the decision to move to the private sector.
A lot has changed since our first days as a company. When Intelerad first opened in January 2000, it was made up of a small team of five, based in Montreal and intent on making a difference in the world of medical imaging. Today, we’re a multi-national enterprise with nearly 275 employees, based in North America, Oceania and the UK, with a proven track record of developing innovative solutions and providing industry-leading support.
In terms of our customer base, we’ve partnered with leading medical imaging providers around the world, across all market segments. This includes large public and private hospitals, innovative ambulatory providers and massive teleradiology organizations, such as the U.S. Department of Veterans Affairs’ National Teleradiology Program.
Developing long-term relationships with our customer base has allowed us to work in a collaborative manner to ensure their needs are always met. In fact, customer influence has played a role in the the development of Intelerad solutions that users enjoy and depend on each day.
While it’s nice to reflect on our achievements of the past 15 years, there is still a lot of work to do and we are by no means getting comfortable. In an industry that is constantly changing, now more than ever we need to ensure that we are developing the best solutions possible, so our customers can continue to thrive and deliver the highest quality patient care. We look forward to the challenge, and to serving our customers in the years to come.
By Paul Atkinson, Marketing Community Manager, Intelerad
Last month, we launched the new version of Intelerad.com. On top of giving our website a fresh new look that is both responsive and easy to navigate, we re-categorized our solutions into five sections: Image and Workflow Management, Offsite Reading and Reporting, Enterprise Viewing, Performance and Quality Suite, and Multi-Method Reporting.
The last item on that list, Multi-Method Reporting, or MMR, refers to radiologists’ reporting environment and our solution of the same name, which blends dictation, speech recognition and structured reports together into a single, streamlined interface and workflow.
Customers who have deployed MMR have had some great success using the solution. For example, Carolina Regional Radiology (CRR) were able to use the solution to drive their average wRVUs to nearly 80 at a time when the national benchmark was between 65 and 69. Even more impressive, the group’s breast imaging program was able to increase their daily average wRVUs by 55% (more info).
So what does the solution do?
On top of leveraging dictation and speech recognition, MMR provides templates that add a high level of structure for radiologists’ reporting process. Tailored to their needs, each report is completed the same way and contains the information required by the referring physician. By making reporting a repetitious, process-driven task, radiologists can continually increase their daily throughput.
A highly intuitive solution, MMR drives productivity further by allowing for sections of reports to be filled automatically using quick text, so standard reports are completed in little time and then digitally signed and sent directly to a transcriptionist.
Well-regarded for its ease-of-use, the solution allows the user to quickly choose their preferred method of speech recognition solution via dropdown. When using a speech recognition module in conjunction with MMR, the radiologist can choose between multiple signing workflows, including self-edit, deferred self-edit, or send to the typist.
To learn about other solutions that can improve your day-to-day operations, I recommend the free ebook Five Tools to Drive the Success of Your Radiology Practice.
By Paul Atkinson, Marketing Community Manager, Intelerad
With RSNA taking place in the first week of December, autumn is always a busy time of year at Intelerad. This year was no exception as the event was preceded by a number of new product announcements, the launch of our new website, and, of course, tying up all the loose ends prior to our arrival in Chicago.
From start to finish, the show was a success. On top of providing us the opportunity to meet with clients and prospects, and demonstrate our products’ capabilities, the show provides a unique opportunity to take in presentations from industry leaders and meet with people from across the industry to get their perspectives.
Of course, one of the reoccurring themes at RSNA was the market transition to a value-based model and how it will affect radiologists, who will be expected to shift their focus from reading volume to the overall patient experience they provide. As a solution provider, this means providing solutions that increase radiologists’ productivity levels, as well as the quality of their reads.
An example of this is the Performance and Quality Suite that we introduced in October. The suite groups together a number of new solutions, including:
- Our integrated peer review module, which allows radiologists to easily fulfill their quotas by enabling them to conduct reviews directly in InteleViewer, as opposed to logging into a different program.
- An Image Quality Review module that allows radiologists to provide feedback to technologists regarding the quality of images produced.
- A Resident Over-Reads module that provides a specially-designed workflow for radiologists in training.
- A Critical Results Management module that allows radiologists to track their most important cases.
The suite also includes Intelerad Analytics™, which provides real-time metrics sourced directly from your PACS, so that enterprises can accurately assess their operations and institute a culture of continual improvement.
While the transition to value-based imaging will come with a number of challenges, we look forward to continually assessing our clients’ needs and developing solutions that will help their enterprises overcome hurdles and achieve their goals.
by Paul Atkinson, Marketing Community Manager, Intelerad
Congratulations to Progressive Radiology on the recent acquisition of five imaging centers in the Chicago area. An Intelerad customer since 2009, the newly-acquired centers will focus on providing MRI services, increasing the total number of MRI procedures they perform by 17%.
The largest radiologist-owned and operated medical imaging practice in the Maryland and Washington D.C. area, Progressive is built upon a principle of providing accurate, precise results on which patients and referring physicians can depend. With this new acquisition, Progressive’s operation now includes 15 centers and 19 board-certified radiologists.
Like their Maryland and D.C.-based imaging centers, Progressive’s Illinois-based centers we will be using IntelePACS® as their technological backbone. Designed to facilitate enterprise-wide viewing, the solution enables Progressive to maintain a central archive in Maryland, where images are routed and stored, while their Chicago-based radiologists are using InteleViewer™ for reading and reporting on studies.
According to Dominic Mezzanotte, Progressive’s Director of Information Systems, deploying Intelerad’s solutions to the new centers went smoothly, and the new radiologists are quite happy with the transition to InteleViewer.
“Transitioning these five new imaging centers to IntelePACS has been almost seamless,” said Mr. Mezzanotte. “Thanks to the solution’s ease of use, we haven’t missed a beat. Our radiologists up to speed only required a couple of hours’ training, and since that time have really embraced the solution. In fact, they love it.”
A case study on Progressive Radiology, and their use of Intelerad solutions, can be found here.
If you’re interested in learning more about our enterprise viewing offerings, or would like to book a demo with us at RSNA 2014, please visit rsna.intelerad.com.
By Paul Atkinson, Marketing Community Manager, Intelerad
Intelerad is proud to support VM Medical’s 20th Anniversary Breast Cancer Conference, which will be taking place on October 23-24 at the Ritz Carlton in Montreal. The theme of this year’s event is progress in prevention, detection, management and survivorship and features an impressive list of speakers.
Those attending VM Medical’s half-day symposium will have the chance to hear from surgeons, gynecologists, oncologists, family physicians, pathologists, radiologists, residents, nurses, technologists and allied healthcare givers. Patients will also have a unique opportunity to review the relative merits of the latest modalities and strategies that are contributing to the progress in breast cancer prevention, detection, management and survivorship.
As stated on VM Medical’s website, the number of breast cancer cases has increased by more than 50% over the past three decades. Thankfully, during this same time period, the disease’s mortality rate has dropped to its lowest level. This is in part due to the focus of multidisciplinary teams of breast experts integrating new strategies regarding risk assessment, fitness, screening, imaging and tissue harvesting, to promote prevention and earlier detection.
At the same time, the introduction of genomic testing, improved treatment protocols, new hormonal and targeted agents, local and intra-operative radiotherapy and immediate reconstruction following mastectomy have favorably impacted on both quality of life and survivorship.
More information regarding VM Medical’s 20th Anniversary Breast Cancer Conference can be found here.
For more information regarding Intelerad’s Breast Imaging module, which features full support for tomosynthesis direct from the radiologist’s primary workstation, can be found here.
by Helene Gey, Vice-President of Marketing, Intelerad
Today at Intelerad, we’re excited to introduce our new Assignment Engine module. Designed by our Clinical Decision Support group, the Assignment Engine brings automation to two complex tasks – case assignment and worklist prioritization.
To optimize efficiency and radiologist utilization, Intelerad’s Assignment Engine automatically adds pending cases to radiologists’ worklists using a number of real-time variables that are set by the enterprise, including reader availability, subspecialty, workload, location, the relative amount of time and effort required to read the exam, and more. In doing so, the module raises patient care levels by distributing exams to the most qualified radiologist.
For radiologists, the module provides automated worklist prioritization to eliminate the time they need between cases to evaluate their caseload and determine which case should be read next.
Ideal for large hospitals, multi-facility imaging providers and teleradiology enterprises, the Assignment Engine’s automated functionality creates balanced caseloads across the enterprise, which drives productivity, provides insight into staffing needs and helps imaging enterprises meet service-level agreements and internal benchmarks for key metrics.
by Anibal Jodorcovsky, Chief Customer Officer, Intelerad
As a provider of ‘mission critical’ radiology systems to all types of healthcare organizations, we place a great deal of emphasis on providing customers with the highest possible levels of service and support. It’s for this reason that we developed our Intelerad Pulse solution (which monitors our customers’ systems 24/7), maintain strict hiring criteria and provide rigorous training to our staff.
Also, as an organization that continues to grow year after year, we employ steps to ensure our customers receive the same high quality service that they’re accustomed to. As such, I’m pleased to announce the expansion of our deployment and technical support teams in North America and Australia.
In North America, we have increased the number of on-call resources to ensure that calls escalated outside of regular operating hours are effectively managed. We have also adjusted the structure of our technical support team, adding two new supervisors who will oversee the work performed by our technicians.
In Australia, we have added team members who are locally-based and dedicated to the region, to better serve customer needs, both in resolving support queries and deploying new solutions. This additional personnel, who will be operational in early 2015, will complement the existing Oceania team, which is currently comprised of local Account Managers, Project Managers, Field Analysts, Application Specialists, RIS specialists and Executive Management.
With these changes, we are better equipped to ensure that deployments go smoothly, and that any technical issue that arises is resolved in the shortest possible timeframe. As always, we value your thoughts and look forward to providing you with leading-edge solutions, services and support in the years to come. If you have any comments, please feel free to leave them below.