Intelerad Insider

Driving Imaging Enterprises’ Performance and Quality

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By Paul Atkinson, Marketing Community Manager, Intelerad

With RSNA taking place in the first week of December, autumn is always a busy time of year at Intelerad. This year was no exception as the event was preceded by a number of new product announcements, the launch of our new website, and, of course, tying up all the loose ends prior to our arrival in Chicago.

From start to finish, the show was a success. On top of providing us the opportunity to meet with clients and prospects, and demonstrate our products’ capabilities, the show provides a unique opportunity to take in presentations from industry leaders and meet with people from across the industry to get their perspectives.shutterstock_86074972

Of course, one of the reoccurring themes at RSNA was the market transition to a value-based model and how it will affect radiologists, who will be expected to shift their focus from  reading volume to the overall patient experience they provide. As a solution provider, this means providing solutions that increase radiologists’ productivity levels, as well as the quality of their reads.

An example of this is the Performance and Quality Suite that we introduced in October. The suite groups together a number of new solutions, including:

  • Our integrated peer review module, which allows radiologists to easily fulfill their quotas by enabling them to conduct reviews directly in InteleViewer, as opposed to logging into a different program.
  • An Image Quality Review module that allows radiologists to provide feedback to technologists regarding the quality of images produced.
  • A Resident Over-Reads module that provides a specially-designed workflow for radiologists in training.
  • A Critical Results Management module that allows radiologists to track their most important cases.

The suite also includes Intelerad Analytics™, which provides real-time metrics sourced directly from your PACS, so that enterprises can accurately assess their operations and institute a culture of continual improvement.

While the transition to value-based imaging will come with a number of challenges, we look forward to continually assessing our clients’ needs and developing solutions that will help their enterprises overcome hurdles and achieve their goals.

 

Written by atkinsonintelerad

December 12, 2014 at 2:41 pm

Progressive Radiology using Intelerad solutions to expand into Illinois

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 by Paul Atkinson, Marketing Community Manager, Intelerad

Congratulations to Progressive Radiology on the recent acquisition of five imaging centers in the Chicago area. An Intelerad customer since 2009, the newly-acquired centers will focus on providing MRI services, increasing the total number of MRI procedures they perform by 17%.bonhomme

The largest radiologist-owned and operated medical imaging practice in the Maryland and Washington D.C. area, Progressive is built upon a principle of providing accurate, precise results on which patients and referring physicians can depend. With this new acquisition, Progressive’s operation now includes 15 centers and 19 board-certified radiologists.

Like their Maryland and D.C.-based imaging centers, Progressive’s Illinois-based centers we will be using IntelePACS® as their technological backbone. Designed to facilitate enterprise-wide viewing, the solution enables Progressive to maintain a central archive in Maryland, where images are routed and stored, while their Chicago-based radiologists are using InteleViewer™ for reading and reporting on studies.

According to Dominic Mezzanotte, Progressive’s Director of Information Systems, deploying Intelerad’s solutions to the new centers went smoothly, and the new radiologists are quite happy with the transition to InteleViewer.

“Transitioning these five new imaging centers to IntelePACS has been almost seamless,” said Mr. Mezzanotte. “Thanks to the solution’s ease of use, we haven’t missed a beat. Our radiologists up to speed only required a couple of hours’ training, and since that time have really embraced the solution. In fact, they love it.”

A case study on Progressive Radiology, and their use of Intelerad solutions, can be found here.

If you’re interested in learning more about our enterprise viewing offerings, or would like to book a demo with us at RSNA 2014, please visit rsna.intelerad.com.

 

- Paul

Written by atkinsonintelerad

November 6, 2014 at 3:30 pm

Intelerad supporting VM Medical’s 20th Anniversary Breast Cancer Conference

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By Paul Atkinson, Marketing Community Manager, Intelerad

Intelerad is proud to support VM Medical’s 20th Anniversary Breast Cancer Conference, which will be taking place on October 23-24 at the Ritz Carlton in Montreal. The theme of this year’s event is progress in prevention, detection, management and survivorship and features an impressive list of speakers.

Those attending VM Medical’s half-day symposium will have the chance to hear from surgeons, gynecologists, oncologists, family physicians, pathologists, radiologists, residents, nurses, technologists and allied healthcare givers. Patients will also have a unique opportunity to review the relative merits of the latest modalities and strategies that are contributing to the progress in breast cancer prevention, detection, management and survivorship.shutterstock_60573367

As stated on VM Medical’s website, the number of breast cancer cases has increased by more than 50% over the past three decades. Thankfully, during this same time period, the disease’s mortality rate has dropped to its lowest level. This is in part due to the focus of multidisciplinary teams of breast experts integrating new strategies regarding risk assessment, fitness, screening, imaging and tissue harvesting, to promote prevention and earlier detection.

At the same time, the introduction of genomic testing, improved treatment protocols, new hormonal and targeted agents, local and intra-operative radiotherapy and immediate reconstruction following mastectomy have favorably impacted on both quality of life and survivorship.

More information regarding VM Medical’s 20th Anniversary Breast Cancer Conference can be found here.

For more information regarding Intelerad’s Breast Imaging module, which features full support for tomosynthesis direct from the radiologist’s primary workstation, can be found here.

Written by atkinsonintelerad

October 17, 2014 at 10:56 am

Introducing Intelerad’s New Assignment Engine Module

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by Helene Gey, Vice-President of Marketing, Intelerad

Today at Intelerad, we’re excited to introduce our new Assignment Engine module. Designed by our Clinical Decision Support group, the Assignment Engine brings automation to two complex tasks – case assignment and worklist prioritization.

To optimize efficiency and radiologist utilization, Intelerad’s Assignment Engine automatically adds pending cases to radiologists’ worklists using a number of real-time variables that are set by the enterprise, including reader availability, subspecialty, workload, location, the relative amount of time and effort required to read the exam, and more. In doing so, the module raises patient care levels by distributing exams to the most qualified radiologist.Are-You-In_web

For radiologists, the module provides automated worklist prioritization to eliminate the time they need between cases to evaluate their caseload and determine which case should be read next.

Ideal for large hospitals, multi-facility imaging providers and teleradiology enterprises, the Assignment Engine’s automated functionality creates balanced caseloads across the enterprise, which drives productivity, provides insight into staffing needs and helps imaging enterprises meet service-level agreements and internal benchmarks for key metrics.

For more information, you can access the press release on our website, or visit our RSNA microsite, where you can also book demos for those attending the conference.

-Helene

Written by helenegey

October 8, 2014 at 10:09 am

Expanding Our Services and Support to Better Serve Customers

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by Anibal Jodorcovsky, Chief Customer Officer, Intelerad

As a provider of ‘mission critical’ radiology systems to all types of healthcare organizations, we place a great deal of emphasis on providing customers with the highest possible levels of service and support. It’s for this reason that we developed our Intelerad Pulse solution (which monitors our customers’ systems 24/7), maintain strict hiring criteria and provide rigorous training to our staff.

Also, as an organization that continues to grow year after year, we employ steps to ensure our customers receive the same high quality service that they’re accustomed to. As such, I’m pleased to announce the expansion of our deployment and technical support teams in North America and Australia.iStock_000007230661Large

In North America, we have increased the number of on-call resources to ensure that calls escalated outside of regular operating hours are effectively managed. We have also adjusted the structure of our technical support team, adding two new supervisors who will oversee the work performed by our technicians.

In Australia, we have added team members who are locally-based and dedicated to the region, to better serve customer needs, both in resolving support queries and deploying new solutions. This additional personnel, who will be operational in early 2015, will complement the existing Oceania team, which is currently comprised of local Account Managers, Project Managers, Field Analysts, Application Specialists, RIS specialists and Executive Management.

With these changes, we are better equipped to ensure that deployments go smoothly, and that any technical issue that arises is resolved in the shortest possible timeframe. As always, we value your thoughts and look forward to providing you with leading-edge solutions, services and support in the years to come. If you have any comments, please feel free to leave them below.

- Anibal

Written by anibaljodorcovsky

October 3, 2014 at 12:25 pm

Using InteleOne to modernize first- and second-generation PACS in the UK

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By Roy Kinnear, U.K. Sales Manager, Intelerad

It’s now been six months since Intelerad® announced they are in the U.K. market – opening an office in Manchester and hiring full-time staff to better serve customers and grow business in the region. To date, the expansion has been successful, with medical imaging providers showing a great deal of interest in our solutions, and one local NHS trust selecting InteleOne® to serve as their enterprise workflow solution.InteleOne-grey-red

The trust in question will be using InteleOne to solve a problem facing a large number of medical imaging providers in the region: they’re not in the position to do a full PACS replacement, but are limited by the functionality provided by their first- or second-generation PACS. An example of this would be how organizations transfer images. Not only are a lot of organizations working with compact discs, but they often have staff dedicated to transferring images from portal to portal.

When clinicians and IT staff see a solution like InteleOne, and its fresh way of sharing images, the possibilities of what can be accomplished when the right solutions are available to them becomes clear. Providing a slick user experience that puts the right workflow and toolsets in users’ hands allows for leaps in productivity and quality of reads.

What helps with InteleOne, is that it provides radiology groups and departments with all the features and benefits of a modern PACS, without having to do a complete PACS replacement. Instead, the solution’s interoperability allows it to sit on top of existing PACS (this can be a single PACS, multiple PACS from different vendors), and pull the images (including priors) into a common worklist and viewer.

InteleOne has brought a lot of success to customers in the U.S. (case studies can be found here) and we’re looking forward to replicating this success in the U.K. If you’re interested in learning more about InteleOne’s features and benefits, we have a KLAS report on the solution available, or feel free to reach out to us directly.

- Roy

Written by atkinsonintelerad

September 4, 2014 at 10:43 am

Posted in InteleOne, Intelerad, UK

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Deploying an Enterprise Analytics Module

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As the radiology industry continues its conversion towards a value-based model, imaging enterprises are under increasing pressure to simultaneously raise their levels of quality and efficiency in order to remain competitive. In fact, regardless of how well they may be performing today, they must continually refine and improve so they can retain customers and attract new business in the future.

Central to knowing where you can improve and evaluating which new strategies and processes are most effective are metrics pulled from within an organization. In the case of radiology organizations, this can be accomplished using an enterprise analytics module. Built into your PACS, these solutions feature automated dashboards and reports that relay key business intelligence metrics over selected periods or in real time. This includes metrics surrounding:

  • Radiologist productivity (RVUs, study volumes; turnaround times)
  • Quality assurance (peer-review and image quality review metrics)
  • Departmental workflow (patient journey/time-line)
  • System level data (study volumes; data volumes; performance metrics)

With these metrics in hand, imaging enterprises can easily determine where bottlenecks are occurring and where performance is lagging, so adjustments can be made. In the case where real-time metrics are available, executives can analyze performance and make any necessary adjustments on the spot to ensure operations are running smooth on a daily basis.shutterstock_84714940

From an internal perspective, this includes insight regarding overall operational performance, such as how many radiologists need to be available at a given day and time. Some solutions also allow organizations to evaluate statistics regarding individual performance so you know who your key performers are, and can identify if there is anyone struggling to meet any internal benchmarks.

In terms of client satisfaction and ensuring retention, analyzing metrics from your PACS also enables you to quickly verify that your service level agreements are maintained.

Furthermore, compiling data that clearly demonstrates your organization’s capabilities to prospective customers can play a key factor in attracting new business.

So what should you be looking for in an analytics module for your imaging enterprise? For more information on that, I recommend downloading the ebook Five Tools to Drive the Success of Your Radiology Practice.

Written by atkinsonintelerad

August 28, 2014 at 2:07 pm

Posted in General, Intelerad, PACS

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