By Randall Oka, President & CEO, Intelerad
As you may have seen from this morning’s press release, today marks another milestone for Intelerad as we announced plans to expand our U.K. operations. We’re excited about this new chapter, which follows a period of success that we’ve experienced in the region through our existing customer base, and will ideally lead to the U.K. playing a larger role in our global operations.
One of the advantages of having a customer base already developed in the U.K. is that it provides us with a better understanding of the challenges facing public and private radiology organizations, including NHS Hospitals and Trusts.
The truth is, we’re an alternative to legacy PACS providers, not only in the solutions we provide, but in our philosophy as well. As opposed to fixating on financial results for the market or equity partners, our reason for being is to help organizations provide the highest possible levels of patient care in the most efficient way possible. It’s for this reason that we constantly look at ways to improve the solutions we build and the support we provide – so we can deliver the best possible customer experience to organizations who aim to perform at the highest level.
This philosophy means that we are also selective in who we choose as employees. While this can create staffing challenges at times, it enables us to maintain a team that is both highly-talented and willing to go the extra mile. It also means that we can trust our staff to think a little “outside of the box” when deploying our solutions to help customers achieve their goals – a level of flexibility that not every solution provider can deliver.
In sticking by this ideology for the past 14 years, we’ve built a significant list of accomplishments. On top of being named as the top ambulatory PACS on the market seven times, we’ve also won awards for our workflow solutions and have received a great deal of recognition for the services and support we provide. We’ve also grown organically, with our staff now surpassing 250 people, and our customer base ranging from small imaging centres to large hospitals across the U.K., North America and Oceania.
We’re looking forward to applying our philosophy to a wider U.K. market, and providing solutions, services and support that will take your operations to the next level. If you’re based in the U.K. and interested in learning more about our company and solutions, we will be hosting a series of events in the region this April that I’d like to invite you to attend. On-site will be our Founder and CTO Chris Henri, UK & Ireland Sales Manager Roy Kinnear to discuss Intelerad and our solutions. The events will also provide you with the opportunity to take in product demonstrations and customer testimonials. For more information, please visit our U.K. tour microsite.
- Randall Oka
By Paul Atkinson, Marketing Community Manager, Intelerad
On March 24 at 12pm EDT, Intelerad is hosting a webinar entitled “How to Improve Patient Care with a Unified Diagnostic Platform”. The hour-long presentation will start at noon (EDT), and will provide some key insights into the benefits of interoperable radiology solutions.
Moderated by Radiology Business Journal, the webinar will feature an introduction from Frost & Sullivan Research Director Daniel Ruppar, who will touch on future healthcare shifts and the changes we’re witnessing in regards to care delivery, amongst other things.
This will be followed by the main presentation from Dr. William S. Poole, a board-certified radiologist with Jefferson Radiology who works in pediatric imaging at Connecticut Children’s Medical Center (CCMC). In his presentation, Dr. Poole will discuss how leveraging a unified platform has helped Jefferson overcome some key challenges, while outlining the benefits that the technology provides to a hospital environment.
I had the opportunity to sit down with Dr. Poole last summer, who shared some of the benefits that CCMC’s radiology department had been able to realize from their InteleOne deployment. The short video below features highlights from our conversation, and includes some of the topics that will be discussed in the webinar.
On March 24, Dr. Poole will not only expand on the topics in the video, but will answer some of your questions as well. For more information, and to register for this webinar, click here.
by Helene Gey, Vice-President of Marketing, Intelerad
Since Sunday morning when we first opened our booth, there has been a non-stop stream of visitors interested in learning more about our solutions. From answering questions on the spot, to providing demos of our solutions’ capabilities, we’ve kept quite busy, which is something we are thankful for.
Prior to this year’s RSNA, we released a handful of solutions that revolve mainly around three trends: leveraging data to drive performance; workflow automation; and self-service and universal access.
In terms of leveraging data, we launched two analytics tools (Intelerad Analytics and Intelerad Patterns), that will provide a way for organizations to continually improve the way they operate and enhance relationships with their referrer base. In a competitive marketplace, these tools will drive performance and bring further success by allowing radiology groups and departments to accomplish more in a day.
For workflow automation, we enhanced the Image Fusion module in IntelePACS 4.8.1, and have updated our Multi-Method Reporting module to ensure that radiologists are reporting with a preferential workflow, with the ability to leverage voice recognition or InteleDictation, to maximize their productivity. In addition, this latest version of IntelePACS provides further value across an extended imaging chain through the solution’s Technologist Tools in IntelePACS 4.8.1, which gives them a proper worklist, patient alerts so they know when a patient has arrived and can assign them a room, and a notes function to increase communication with radiologists.
Meanwhile, for front office staff, we have updated InteleRIS with a Mammo Reporting Module to drive their productivity. In the New Year, we will take this a step further by adding a Scheduling Portal to InteleRIS that will enable self-service for patients and referring physicians. We provided demos of the Scheduling Portal this past week in an effort to gather feedback, and were quite happy with the positive response we received.
As I sign off, I’d like to say thank you to everyone who took the time to visit the Intelerad booth at RSNA. We greatly enjoyed having the opportunity to speaking with you and look forward to further conversations with you all after we return home.
by Helene Gey, Vice-President of Marketing, Intelerad
It’s been an eventful autumn at Intelerad®, from the announcement of new customers, such as Radisphere and U.S. Veterans Affairs National Teleradiology Program, to the launch of new solutions and key updates to our RIS and PACS. With RSNA now just days away, we’re eager to arrive in Chicago to meet with existing and prospective customers to demonstrate the value of our offerings.
For this year’s event, Intelerad will be located at booth 2165 in Hall A of the event center’s South Building. As you may have seen on our RSNA microsite, we have a completely redesigned booth. As in past years, this year we will be providing demos on all of our existing solutions, and providing previews of those that we announced this past fall. This includes:
- Intelerad Analytics™, which helps optimize performance across the organization by providing comprehensive, real-time metrics to business managers, chief radiologists and operational support staff, to ensure compliance with SLAs and that your organization’s resources are fully leveraged.
- IntelePACS® 481, which offers enhanced Image Fusion capabilities, an updated Multi-Method Reporting™ module, and new Technologist tools.
- InteleConnect® Patterns, which provides radiology organizations with geographic, behavioral and acquisition data from their InteleConnect® Referring Physicians Portal.
- InteleRIS™ 8.224, which features a new optional Mammo Reporting Module, enhanced scheduling, a complete-and-hold function for technologists, patient-signed outside prior requests, and the ability to import PDF reports from outside systems via HL7. Intelerad will also preview the Scheduling Portal for Patients and Referring Physicians, which will be available in future versions of InteleRIS.
If you’re interested in booking a demo of one of our solutions at RSNA 2013, please visit our RSNA 2013 microsite or stop by at the show.
As with past years, we’re looking forward to using our time at RSNA as an opportunity to meet with our customers to discuss how they’re using our solutions and take in any feedback that they may have to offer. To show our gratitude as their solution provider, this year we’ll be hosting a private customer night at the Art Institute of Chicago. A fantastic venue, the setting will provide our customers with the chance to interact in a social environment and take in the museum’s impressionism gallery, which is quite impressive.
Last, but not least, at the customer night, we will have the editorial staff from Radiology Business Journal on-hand to announce the Radiology 100, which recognizes the 100 largest private practices in the nation. In past years, we’ve had a number of customers who have been named to this list, and we anticipate that this will be the case this year as well.
As I sign off, I’d like to wish you safe travels to and from Chicago, and a great show.
by Rick Rubin, Chief Engineering Officer, Intelerad
In the radiology industry, the ability to gather and analyze business-related data can be a distinct competitive advantage. To help our customers outperform the competition, this month we released two analytics solutions: Intelerad Analytics™, which provides practices with actionable insight regarding their overall performance; and InteleConnect® Patterns, which provides a deeper understanding of their base of referring physicians.
Intelerad Analytics provides comprehensive, real-time data that is compiled into role-based dashboards and reports for business managers, chief radiologists and support staff. By presenting tailored information this way, we save customers time by eliminating the need to manually crunch volumes of data.
With the data in-hand, it can be analyzed and actions can be made to continually refine and improve, which can be tremendously beneficial to organizations. Not only does improved operational efficiency positively affect a practice’s bottom line, doing so while simultaneously increasing your quality of service will raise customer satisfaction, which leads to improved retention rates and attracts new business.
The other analytics solution that we released this month is InteleConnect Patterns. Built directly into the InteleConnect Referring Physicians Portal, it provides key insight that allows practices to better understand their referrer base. Through this information, practices can develop strategies to promote further engagement and grow their business.
With real-time geographic, acquisition and behavioral data sourced directly from the Portal, InteleConnect Patterns allows users to better understand where referrers come from and how they access and leverage the portal. It also provides information about how the portal is accessed in terms of desktop vs. mobile platform. This data is laid out clearly in dashboards and reports, and can also be set-up to monitor changes in traffic patterns or other statistics.
We understand the importance of referring physicians’ engagement and believe that InteleConnect Patterns will play a key role in enhancing the way radiology practices engage with their referrers.
If you’d like to learn more about Intelerad Analytics and InteleConnect Patterns, or book a demo at RSNA 2013 to see first-hand how these solutions work, please visit our RSNA microsite.
by Todd Davis, Chief Clinical Systems Officer, Intelerad
As the Intelerad Chief Clinical Systems Officer responsible for the InteleRIS Solution’s R&D, I wanted to share some thoughts and insights following our recent version 8.224 announcement.
Across InteleRIS releases, our goal is always to provide a solution that truly increases the productivity of all your staff. As we conducted our research into what we could add for this version, we spoke to numerous customers, whose thoughts and insight lead us to focus on adding four key items: enhanced scheduling features, a complete-and-hold function for technologists, patient-signed outside prior requests, and the ability to import PDF reports from outside systems using HL7 protocols.
While these four new features add great value, the item that we are most excited about in this release is undoubtedly the mammo reporting module. The concept for this module came about as we looked at ways of enhancing the productivity of staff in clinics that perform breast imaging procedures.
Whereas a lot of health organizations rely on third-party systems to gain the features and functionality found in this module, we felt that direct integration into the RIS was the best option as it would eliminate the challenges that come with using an external product, including the need to build a data interface, higher training and support costs, and lower data quality. The mammo module includes BI-RADS and patient history worksheets, fully customizable letter templates, and extensive query capabilities to ensure that no patient falls through the cracks. It also will allow you to run the reports you need to maintain your MQSA certification.
As happy as we are with this latest release, we are pretty excited for a feature that will be available in future versions of InteleRIS early in the new year. We are planning on adding a Scheduling Portal for Patients and Referring Physicians to InteleRIS. This feature will expand the capabilities of radiology information systems by providing self-service scheduling, saving hours upon hours for staff that are responsible for booking appointments and allowing patients to schedule exams at their convenience.
The Scheduling Portal will be showcased at RSNA. If you would like to learn more, please book a demo with us. This can be done via our RSNA microsite. We will be updating this site regularly in the coming weeks, so be sure to stop by often for Intelerad-related news and information leading up to and throughout the course of RSNA.
by Paul Atkinson, Marketing Community Manager, Intelerad
At Intelerad, one of our main goals is to provide radiologists with the best possible user experience. For that reason, we launched RadVoice, a customer community site dedicated to the radiologists who use our solutions.
Upcoming Webinar for Customers
Next month, we will be hosting a 30-minute webinar entitled InteleViewer™ Efficiency to maximize your capabilities with our solutions. This complimentary webinar will cover how to modify user preferences and rearrange the layout; manage your worklist; demystify MPR/MIP; measurements and key images; and more.
- Webinar: InteleViewer Efficiency
- Presenters: Intelerad Product Specialists
- Date: Wednesday, November 20
- Time: 12:30 p.m. EST
New Tips and Tricks Videos
This month, we also added 11 videos based on two of our latest product releases: IntelePACS 4.7.1 and Image Fusion 3.1.1. The videos are designed to show radiologists some simple, yet powerful features that can help increase your productivity and make you more comfortable using our solutions so they can be leveraged to their fullest potential.
If you haven’t yet joined RadVoice, I’d like to invite you to join our community. Not only will it provide you with access to the videos listed above, it also gives you access to subspecialty news, premium content from JACR, and a community blog. If you’re interested in contributing to the site – by submitting a tip or trick, or blog post – please feel free to contact us.