As the radiology industry continues its conversion towards a value-based model, imaging enterprises are under increasing pressure to simultaneously raise their levels of quality and efficiency in order to remain competitive. In fact, regardless of how well they may be performing today, they must continually refine and improve so they can retain customers and attract new business in the future.
Central to knowing where you can improve and evaluating which new strategies and processes are most effective are metrics pulled from within an organization. In the case of radiology organizations, this can be accomplished using an enterprise analytics module. Built into your PACS, these solutions feature automated dashboards and reports that relay key business intelligence metrics over selected periods or in real time. This includes metrics surrounding:
- Radiologist productivity (RVUs, study volumes; turnaround times)
- Quality assurance (peer-review and image quality review metrics)
- Departmental workflow (patient journey/time-line)
- System level data (study volumes; data volumes; performance metrics)
With these metrics in hand, imaging enterprises can easily determine where bottlenecks are occurring and where performance is lagging, so adjustments can be made. In the case where real-time metrics are available, executives can analyze performance and make any necessary adjustments on the spot to ensure operations are running smooth on a daily basis.
From an internal perspective, this includes insight regarding overall operational performance, such as how many radiologists need to be available at a given day and time. Some solutions also allow organizations to evaluate statistics regarding individual performance so you know who your key performers are, and can identify if there is anyone struggling to meet any internal benchmarks.
In terms of client satisfaction and ensuring retention, analyzing metrics from your PACS also enables you to quickly verify that your service level agreements are maintained.
Furthermore, compiling data that clearly demonstrates your organization’s capabilities to prospective customers can play a key factor in attracting new business.
So what should you be looking for in an analytics module for your imaging enterprise? For more information on that, I recommend downloading the ebook Five Tools to Drive the Success of Your Radiology Practice.
As part of Frost & Sullivan’s ongoing analysis of the latest trends impacting healthcare, future changes, and connected healthcare concepts, their principal analyst Nadim Daher recently conducted an interview with Intelerad founder and CTO, Chris Henri.
A former assistant professor of diagnostic radiology and medical physics at McGill University, Chris first became involved in developing radiology solutions in 1995, working alongside Bob Cox (Intelerad founder and Chief Information Officer) and Rick Rubin (Intelerad founder and Chief Engineering Officer) to design, develop and deploy one of Canada’s first large-scale filmless PACS at the Montreal General Hospital.
In this interview, Chris speaks at length in regards to Intelerad’s values, practices and philosophies; developing innovative radiology solutions; providing industry-leading customer support; the company’s role in the ambulatory and hospital markets; and more.
An excerpt from the interview can be found below. If you’d like to read the complete interview, it can be accessed here.
Nadim Daher: Intelerad has traditionally catered mostly to ambulatory providers, but has had some big wins recently in the hospital space. What can you tell us about the reasons behind this move up-market and how this new market opening up bodes for Intelerad?
Chris Henri: Indeed, we are recognized more for what we have accomplished in the ambulatory market, but we didn’t set out originally with this market in mind. In fact, we developed our expertise in a couple large-scale university hospital environments before entering the commercial world. We learned quickly that a small company would have a hard time competing against the large modality vendors for PACS business in hospitals, particularly at the time when hospitals were purchasing PACS for the first time. Fortunately, the ambulatory market found us. But as we grew, we still accumulated some hospital customers and several other types of businesses, too.
Intelerad now has approximately 260 employees and is still growing. We aren’t considered “small” any more, but we are still able to be nimble and responsive to our customers. We have also established some credibility and a good reputation, particularly for delivering robust, large-scale solutions. We have a good story to tell and a very strong referral base.
The timing in the market looks good for solutions which can overcome current challenges in the hospital space. Purchasers of first-generation systems are reflecting on their experiences and reassessing their options. We are hearing people express significant dissatisfaction. We are hearing of broken promises, unfulfilled efficiency gains, high costs, an inability to keep up with evolving changes in business needs, etc. Buying from a big name has proven to not always be the safest (best) choice.
In some ways, we find hospitals to be simpler to implement than what we have faced in the ambulatory market, at least from a technical perspective. And from what we have seen of workflows within hospitals, the bar is set very low. Integrations are often limited or even absent in many cases. Communications between users is poor and inefficient, and a great deal of effort goes into dealing with exceptions or seeking missing information – all signs that the existing solutions are not keeping up with the hospitals’ needs. Integration and interoperability solutions are in high demand by hospitals and are among the things we excel at.
All this to say, I think that this market will respond well to what we have to offer, and likewise, we relish the challenge.
by Paul Atkinson, Marketing Community Manager, Intelerad
Every year at Intelerad, we host a number of courses for PACS administrators to ensure they are getting the most out of our systems and solutions. Having sat in on these courses in the past, I’ve had the chance to meet and interact with IT staff from our global customer base, who often have interesting things to say regarding how their organization is benefiting from their IntelePACS® deployment.
During a recent visit to ProScan Imaging in Cincinnati, Ohio, I had the opportunity to sit down with their Director of IT, Anthony Gress, to discuss the role that IntelePACS plays within their organization. One of the largest private teleradiology organizations in the world, ProScan reads 350,000 studies per year and yields an astounding 99.7% patient satisfaction rate. On top of that they also collect and assess medical images for clinical research trials.
Having previously served as their PACS administrator, Anthony has a wealth of experience working with our solutions and had a number of interesting things to share about his working relationship with Intelerad, as well as his use of IntelePACS. Below is the first part of my interview with Anthony, who shares his thoughts on a number of items, including:
- His experience as an Intelerad customer
- IntelePACS’ performance across multiple sites and its ease of set-up
- The effectiveness of IntelePACS for remote reading
- The system features that he uses most
In the upcoming weeks, I’ll post part two of my interview with Anthony. In the meantime, if you’re interested in reading Intelerad’s ProScan case study, it’s available here.
By Paul Atkinson, Marketing Community Manager, Intelerad
ProScan Imaging is a unique radiology group based in Cincinnati, Ohio. One of the largest privately-held teleradiology companies in the world, the organization is made up of 26 outpatient imaging centers across seven states, and provides services to over 300 locations around the globe. On top of that, they also own and operate WorldCare Clinical, which collects and assesses medical images in support of clinical research trials.
An Intelerad® customer since 2006, ProScan’s 30 radiologists use IntelePACS® exclusively to read more than 350,000 studies every year. I recently had the opportunity to sit down with some members of the ProScan team to discuss how they are using our solutions. A full case study, featuring a video interview with their President, Mike O’Brien, can be found on our website.
What I wanted to present here was an interview with Dr. Malcolm Shupeck, to provide the radiologist’s perspective of how Intelerad solutions are helping to drive his performance.
By Paul Atkinson, Marketing Community Manager, Intelerad
As you may have read earlier this week, Intelerad announced the launch of a Tomosynthesis Module that integrates directly into InteleViewer™ (the press release is available here). The module provides a great deal of value to customers as it allows them to expand their breast imaging capabilities and attract new business, without having to invest in dedicated workstations.
By allowing radiologists to read studies from their regular workstation , the module further drives productivity by quickly retrieving tomosynthesis images in their proper orientation, providing automated layout protocols, and allowing images to be stored locally on their workstation.
I recently sat down with Rick Rubin, Intelerad’s Chief Engineer, to discuss the new Tomosynthesis Module. You will find the interview below, where he discusses the timing around this release and how users will benefit from the Module, from both a diagnostic and operational perspective.
By Randall Oka, President & CEO, Intelerad
As you may have seen from this morning’s press release, today marks another milestone for Intelerad as we announced plans to expand our U.K. operations. We’re excited about this new chapter, which follows a period of success that we’ve experienced in the region through our existing customer base, and will ideally lead to the U.K. playing a larger role in our global operations.
One of the advantages of having a customer base already developed in the U.K. is that it provides us with a better understanding of the challenges facing public and private radiology organizations, including NHS Hospitals and Trusts.
The truth is, we’re an alternative to legacy PACS providers, not only in the solutions we provide, but in our philosophy as well. As opposed to fixating on financial results for the market or equity partners, our reason for being is to help organizations provide the highest possible levels of patient care in the most efficient way possible. It’s for this reason that we constantly look at ways to improve the solutions we build and the support we provide – so we can deliver the best possible customer experience to organizations who aim to perform at the highest level.
This philosophy means that we are also selective in who we choose as employees. While this can create staffing challenges at times, it enables us to maintain a team that is both highly-talented and willing to go the extra mile. It also means that we can trust our staff to think a little “outside of the box” when deploying our solutions to help customers achieve their goals – a level of flexibility that not every solution provider can deliver.
In sticking by this ideology for the past 14 years, we’ve built a significant list of accomplishments. On top of being named as the top ambulatory PACS on the market seven times, we’ve also won awards for our workflow solutions and have received a great deal of recognition for the services and support we provide. We’ve also grown organically, with our staff now surpassing 250 people, and our customer base ranging from small imaging centres to large hospitals across the U.K., North America and Oceania.
We’re looking forward to applying our philosophy to a wider U.K. market, and providing solutions, services and support that will take your operations to the next level. If you’re based in the U.K. and interested in learning more about our company and solutions, we will be hosting a series of events in the region this April that I’d like to invite you to attend. On-site will be our Founder and CTO Chris Henri, UK & Ireland Sales Manager Roy Kinnear to discuss Intelerad and our solutions. The events will also provide you with the opportunity to take in product demonstrations and customer testimonials. For more information, please visit our U.K. tour microsite.
- Randall Oka
By Paul Atkinson, Marketing Community Manager, Intelerad
On March 24 at 12pm EDT, Intelerad is hosting a webinar entitled “How to Improve Patient Care with a Unified Diagnostic Platform”. The hour-long presentation will start at noon (EDT), and will provide some key insights into the benefits of interoperable radiology solutions.
Moderated by Radiology Business Journal, the webinar will feature an introduction from Frost & Sullivan Research Director Daniel Ruppar, who will touch on future healthcare shifts and the changes we’re witnessing in regards to care delivery, amongst other things.
This will be followed by the main presentation from Dr. William S. Poole, a board-certified radiologist with Jefferson Radiology who works in pediatric imaging at Connecticut Children’s Medical Center (CCMC). In his presentation, Dr. Poole will discuss how leveraging a unified platform has helped Jefferson overcome some key challenges, while outlining the benefits that the technology provides to a hospital environment.
I had the opportunity to sit down with Dr. Poole last summer, who shared some of the benefits that CCMC’s radiology department had been able to realize from their InteleOne deployment. The short video below features highlights from our conversation, and includes some of the topics that will be discussed in the webinar.
On March 24, Dr. Poole will not only expand on the topics in the video, but will answer some of your questions as well. For more information, and to register for this webinar, click here.